Shipping Policy

Order Processing Time

• Orders are processed and shipped within a maximum of 7 working days from confirmation.
• Shipping is carried out on Sunday to Thursday, excluding public holidays.

Delivery Address

• Each order can be delivered to one address only.
• For multiple delivery locations, separate orders must be placed.

Shipping Partners

• We work with reliable and reputed courier services to ensure safe and timely delivery.

Shipment Handling

• We aim to ship all items in a single shipment.
• However, orders may be split into multiple shipments due to availability or logistical reasons.
  

Return & Refund Policy

Eligibility for Return

• Returns are accepted if the product is:
• Damaged
• Defective
• Incorrect
• Incomplete
• Customers must report such issues within the applicable return period.

Conditions for Return

• Items marked as “No Longer Needed” may not be eligible for return.
• Returns will not be accepted after installation (applicable for ceiling fans).
• Customers must inspect the product before installation.

Required Proof
Customers must provide valid proof when requesting a return or refund:

• Unboxing video
• Delivery invoice

Post-Usage Issues

For issues after usage or beyond the return period, customers will be directed to the brand’s warranty service center (if applicable).

Refund Policy

Refund Process

• In case of cancellation, the amount will first be credited to the AlphaEmart account.
• Customers must submit a request to transfer the refund via:
• bKash (personal number required)
• Bank transfer (account details required)

Refund Conditions

• Only the original paid amount will be refunded.
• Offers, cashback, or bonuses will not be included.

Processing Time

• Refunds may take up to 30 working days or more, depending on the payment gateway.

Refund Method

• Refunds are usually processed through the original payment method.
• AlphaEmart may use an alternative method for faster processing if necessary.

Additional Notes

No extra cashback, bonus, or service charges will be provided on refunded amounts.

AlphaEmart is not responsible for any transaction-related fees.

Cancellation Policy

Orders may be canceled by AlphaEmart before dispatch, at its sole discretion.

Reasons may include:

Incorrect pricing

Out-of-stock items

Expired or defective products

Technical or typographical errors

Unforeseen circumstances

01 — ABOUT ALPHAEMART & OUR PRODUCTS

Q  What is ALPHAEMART — and why should I buy from you instead of a local shop?

ALPHAEMART is Bangladesh’s dedicated destination for premium ceiling fans and modern home electronics — ceiling fans, air coolers, and water heaters — engineered for real Bangladeshi conditions.

Unlike general electronics shops that stock dozens of unrelated brands, every product we carry is hand-picked for build quality, energy efficiency, and long-term reliability. We back that with a Money Guarantee, flexible payment options, and real customer support — before and after your purchase.

4.7 stars from 100% verified buyers. That’s not marketing — that’s people who already live with our fans.

Q  Are these genuine products, or cheap imported imitations?

Every product sold on alphaemart.shop is 100% genuine. We do not source grey-market or low-grade replicas.

Our ALPHA fan series — KDK 8-Blade Designer, Cleo 4-Blade, and Kuhl BLDC — are manufactured to strict quality standards. What you see on the product page is exactly what arrives at your door. Sealed. Intact. Ready to install.

Still unsure? Read our customer reviews or call us directly at +8801323725272 — we’re happy to walk you through any product.

Q  What products do you sell?

Our current catalogue includes three core categories:

Ceiling Fans: ALPHA KDK 8-Blade Designer Fan, ALPHA Cleo 4-Blade Fan, ALPHA Kuhl BLDC 3-Blade Energy-Saving Fan. Available in sizes 48”, 50”, 56”, 62”, and 72”. Finishes include White, Darkwood, Light Wood, White Gold, and Chrome.

Air Coolers: Energy-efficient models for fast, effective cooling.

Water Heaters: Safe, reliable, built for daily household use.

We regularly add new products. Visit alphaemart.shop to see what’s currently available and on sale.

Q  What’s the difference between a BLDC fan and a regular fan? Is it actually worth the extra cost?

Yes — especially in Bangladesh where electricity bills are a real concern.

A standard fan motor (AC induction) consumes 70–80 watts per hour. Our ALPHA Kuhl BLDC motor runs on just 28–32 watts — that’s up to 65% less energy for the exact same airflow.

Over a single year of normal use (8 hours/day), a BLDC fan can save you Tk 2,000–3,500 in electricity costs alone. The fan pays for its price difference within 1–2 years — and then continues saving you money every year after that.

BLDC fans are also quieter, run cooler, and last significantly longer than conventional motors.

Q  Which fan size is right for my room?

Here’s a simple guide based on room size:

48” – Small rooms up to 100 sq ft (bedroom, study)

50”–56” – Medium rooms 100–200 sq ft (living room, master bedroom)

62”–72” – Large rooms 200–400 sq ft (open-plan living areas, dining + lounge combined)

If you’re unsure, message us on +8801323725272 with your room dimensions and we’ll recommend the right model for you.

Q  Do your fans come with a remote control and a built-in light?

Many of our models do, yes. The ALPHA KDK 8-Blade Designer Fan and selected variants of the Cleo and Kuhl series include remote control and integrated LED lighting.

Product-specific features are listed clearly on each product page. If a feature matters to you — remote, light, specific colour finish — check the product description or ask our team before ordering.

02 — PRICING & PAYMENT

Q  Your fans are priced higher than what I see in local markets. Why?

Because they’re not the same product.

Cheaper fans use conventional AC motors with lower-grade windings, plastic internals, and no safety certifications. They feel affordable until the motor burns out in 18 months, the blades wobble, or your electricity bill quietly doubles.

ALPHAEMART fans use BLDC motors, precision-balanced blades, and finishes that hold up in Bangladesh’s climate. They’re built to run 8–12 hours a day for years without issue.

When you factor in electricity savings and replacement costs, an ALPHA fan is typically the cheaper choice over a 5-year period. Buy once. Buy right.

Q  What payment methods do you accept?

We accept multiple payment options at checkout including Visa, Master and Bkash.

We also offer flexible payment arrangements. If you need to discuss payment options for your order, contact us at +8801323725272 before placing your order and we’ll work something out.

Q  Are the prices on the website final? Any hidden fees or charges?

What you see is what you pay. There are no hidden fees added after checkout.

Shipping costs (if applicable to your location) are calculated transparently at checkout based on your delivery address — before you confirm payment. You will always see the full total before you commit to anything.

Current sale prices are live on the site. The ALPHA KDK 8-Blade, for example, is currently Tk 23,500 (down from Tk 28,500) — a saving of Tk 5,000.

03 — ORDERING & DELIVERY

Q  How do I place an order?

Simple. Browse products at alphaemart.shop, select your model, size, and colour, then click “Add to Cart.” Proceed to checkout, enter your delivery details, choose your payment method, and confirm.

You’ll receive a confirmation once your order is placed. If you run into any issues during checkout, call us at +8801323725272 or email infoalphafan@gmail.com and we’ll complete the order for you.

Q  Do you deliver across Bangladesh?

We offer standard shipping across Bangladesh. Delivery availability is confirmed at checkout when you enter your address.

We also have physical store locations. If you’re near one of our stores, you can visit in person, see the products, and take same-day.

For remote or outstation areas where online shipping may not be available, contact us directly at +8801323725272 and we’ll find a solution.

Q  How long does delivery take?

Delivery timeframes depend on your location. Standard processing begins within 1 business day of your confirmed order.

For the most accurate estimate for your specific area, contact our team at +8801323725272 before or after placing your order.

We do not delay or sit on orders. Once confirmed and packed, your product moves.

04 — RETURNS, EXCHANGES & WARRANTY

Q  What if I receive a damaged or defective product?

We stand fully behind the quality of every product we ship. If your item arrives damaged, defective, or not as described, contact us immediately.

Call +8801323725272 or email infoalphafan@gmail.com with your order number and photos of the issue. We will arrange a replacement or resolution without hassle.

We carry a Money Guarantee for exactly this reason. You should never be left with a product that doesn’t work.

Q  Can I return or exchange a product if I change my mind?

If there’s a genuine issue with your product, we will always make it right.

For change-of-mind returns, please contact us directly at +8801323725272 or infoalphafan@gmail.com to discuss your situation. Our team will review and advise you on the available options.

We recommend reviewing product specifications, size guides, and photos carefully before ordering. Our team is also available before purchase to help you choose the right model.

Q  Do your products come with a warranty?

Yes. ALPHAEMART products come backed by our Money Guarantee, and specific warranty terms apply to each product category.

For full warranty details on a specific product, contact us at +8801323725272 or infoalphafan@gmail.com before purchasing. We will confirm the exact warranty coverage for the model you’re considering.

Q  I bought online and the product doesn’t match the description. What happens?

Simple: we make it right.

If what arrives materially differs from what was described on the product page — wrong model, wrong colour, wrong specifications — that is our error and our responsibility. Contact us within 48 hours of delivery with photos and your order number.

We will arrange collection and replacement at no cost to you.

05 — INSTALLATION & AFTER-SALES SUPPORT

Q  Do you provide installation services?

For installation support, please contact our team directly at +8801323725272 or visit one of our physical store locations. We can advise on installation requirements or connect you with the right support.

Our fans come with full installation documentation. If you have an existing electrician or handyman, installation is straightforward for any qualified person.

Q  I’m having an issue with my fan after installation. Who do I contact?

Our support team is here for exactly this.

Call us: +8801323725272

Email us: infoalphafan@gmail.com

Visit: alphaemart.shop (use the Contact page)

Describe your issue and include your order number. We’ll diagnose and resolve it as fast as possible. Our goal is not just to sell you a fan — it’s to make sure it runs perfectly in your home for years.

Q  Can I visit a physical store before buying online?

Yes. ALPHAEMART has physical store locations where you can see, touch, and test our products in person before committing.

Use the “Find a Store” option on alphaemart.shop to locate the nearest outlet, or call +8801323725272 for store addresses and opening hours.

We always recommend seeing the product in person if you’re investing in a premium model. It makes the decision easy.

Still have questions? We’re here.

Our team responds fast — no bots, no wait queues.

📞  +8801323725272     ✉️  infoalphafan@gmail.com     🌐  alphaemart.shop