FREQUENTLY ASKED QUESTIONS

Everything you need to know before — and after — you buy.
Can’t find your answer here? Reach us at +8801323725272 or infoalphafan@gmail.com

01 — ABOUT ALPHAEMART & OUR PRODUCTS

What is ALPHAEMART — and why should I buy from you instead of a local shop?

Are these genuine products, or cheap imported imitations?

What products do you sell?

What’s the difference between a BLDC fan and a regular fan? Is it actually worth the extra cost?

Which fan size is right for my room?

Do your fans come with a remote control and a built-in light?

02 — PRICING & PAYMENT

Your fans are priced higher than what I see in local markets. Why?

What payment methods do you accept?

Are the prices on the website final? Any hidden fees or charges?

03 — ORDERING & DELIVERY

How do I place an order?

Do you deliver across Bangladesh?

How long does delivery take?

04 — RETURNS, EXCHANGES & WARRANTY

What if I receive a damaged or defective product?

Can I return or exchange a product if I change my mind?

Do your products come with a warranty?

I bought online and the product doesn’t match the description. What happens?

05 — INSTALLATION & AFTER-SALES SUPPORT

Do you provide installation services?

I’m having an issue with my fan after installation. Who do I contact?

Can I visit a physical store before buying online?